Privacy Policy
Our store based in Kastoria with address
Maj. Alexandrou 11, Argos Orestiko, Argos Orestiko
Tel: 24670 43029
with email address doukaskosmimata.gr and with contact email info@oukaskosmimata.gr collects data, stores, uses and processes them when you visit, register or purchase on our website.
The company’s website
The website doukaskosmimata.gr is the online store where the products of Dukas Jewellery store are exhibited, from which you can view the products and make purchases from it and access to the sending of informative / promotional material (newsletter).
The Website uses the SSL protocol during your credit card payment, as you are transferred to the website of the partner bank, for secure online commercial transactions. This encrypts all your personal information, such as your credit card number, so that it cannot be read or changed when it is transferred over the Internet. The SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for the authentication of web sites to network users and for the encryption of data between network users and web servers.
An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information in transit. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically verifies if the data has been changed during the transfer.
You can quickly and instantly make your payments via debit or credit card with the safest way of authentication, with your payment being made in a secure bank environment
What is personal data
The term Personal Data is any information that refers to the person of each individual, such as his/her full name, his/her profession, age, place of residence, e-mail address, contact telephone number, etc., which determine but can also determine the identity of the individual.
What is the Processing of Personal Data
Processing of personal data is any operation or set of operations which is performed with or without the use of automated means and which is applied to personal data such as collection, recording, organisation, storage, retention or storage, alteration, extraction, extraction, use, disclosure, transmission, dissemination or otherwise making available, retrieval, consultation, alignment or combination, interlinking, blocking, erasure, destruction.
The mandatory provision of your Data
The mandatory provision of the Data to our Company is necessary to achieve the purposes specified in this Privacy Policy or is optional.
The mandatory or optional nature of the Data assignment is indicated by an asterisk (*) next to the personal data of mandatory nature.
If you refuse to provide the data marked as mandatory on the Sites, it will be impossible to achieve the basic purpose of collecting the specific Data, and it may, for example, make it impossible for the Company to fulfil the sales contract or provide the other services available on the Sites.
The provision of additional Data to the Company, beyond those marked as mandatory, is optional and does not entail any consequences in relation to the main purposes of data collection, but their provision serves to optimise the quality of the services provided.
What Data we collect from you
We take care to collect only the Data that is strictly necessary in order to provide you with account functions and to facilitate the purchase of products and/or services and which is appropriate and clear for the purpose for which it is intended. We collect information about you during the process of completing the order in our store to ensure that your order is shipped smoothly.
We keep track of the products you’ve seen: we’ll use it to show, for example, products you’ve seen recently.
We track location, IP address and browser type: we will use it for purposes such as tax assessment and shipping.
Shipping address: we will ask you to enter this address so that we can, for example, estimate the shipping costs before you place an order and send you the order!
We will also use cookies to track the content of your shopping cart while you browse our site.
When you purchase from us, we will ask you to provide information such as your name, billing address, shipping address, email address, phone number, credit card/payment information, and optional account information such as username and password. We will use this information for purposes such as:
We send your account and order information
We respond to your requests, including returns and complaints
Payments procedures and fraud prevention
Setting up an account for our store
Compliance for the legal obligations we have, such as the calculation of taxes
Improving our store offers
We send you marketing messages if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it and we are not legally obliged to continue to retain it. For example, we will store order information for a period of time as mentioned above, for tax and accounting purposes. This includes name, email address and billing and shipping addresses.
Who has access
Our employees have access to the information you provide us such as:
Order details such as where they were purchased from, when they were purchased and where they had to be sent, and
Customer information such as full name, email address, and billing and shipping information.
Our company employees have access to this information to assist in the execution of orders, process returns and support you.
What we share with third parties
The information we share with third parties is your full name, your address and your telephone number with the courier companies “Speedex Courrier” to make the dispatch and delivery of your order.
Communication forms
If you use the contact form to get in touch with us, you will be required to fill in your name, telephone number, e-mail address so that we can contact you, but we will not use the information you submit for promotional purposes. The storage time of your data will be up to 5 years.
Cookies
If you have an account and log in to the site, we will create a temporary cookie to determine whether the browser accepts cookies. The cookie does not contain any personal information and is deleted when you close your browser.
When you sign in, we will also create several cookies to store your login information and screen options. Login cookies last for two days and screen options cookies last for one year. If you select “Remember me”, your connection will remain active for two weeks. If you log out of your account, the login cookies will be removed.
We also use Google.com/gr, facebook.com and Google Analytics to provide you with better services and offers for your benefit.
How long we keep your data
For users who register on our website, we also store the personal data they enter in their user profile. All users can view, edit or delete their personal data at any time (except that they can change their username). The administrators of this website may also view and process this information.
The length of time we retain your data for the purposes of servicing your purchases for the following information is:
Retention of inactive accounts for 5 years, Retention of pending orders for 2 weeks, Retention of failed orders for 1 week, Retention of cancelled orders for 1 week, Retention of completed orders for 5 years.
Retention of inactive accounts for 5 years, Retention of pending orders for 2 weeks, Retention of failed orders for 1 week, Retention of cancelled orders for 1 week, Retention of completed orders for 5 years.
What rights you have to your data
If you have an account on this website or have left comments, you can request to receive an extracted record of the personal data we hold about you, including any data you have provided to us. You can also request that we delete the personal data we hold about you. This does not include data that we are obliged to keep for administrative, legal or security reasons.
